We value your time and our team's. We have a 12 hour cancellation policy which we enforce. If you think you might not make your appointment please cancel at least 12 hours before your appointment, otherwise we charge 50% of the non-member service total. Normal cancellations can be done directly online, or via phone with a live coordinator. If you need to cancel less than 12 hours before your appointment, please call to avoid a no show on your account. You will be charged the late cancellation fee, which we do not wave even for illness. We understand that our policy may not work for everyone, so if you cannot accept these terms, please do not book an appointment. Thank you for understanding!