Shipping & Returns
Please review some of our FAQ below
If you have a question that isn’t shown below, or you have trouble with your order, please contact smile@cheeks.co so we can assist.
When will my order ship?
All orders ship within 24 business hours. If an order is placed before 3pm it will often be shipped out the same day. Orders are shipped Monday - Friday.
How can I track my order?
Once your shipping label is created, you will receive an email with the tracking number. Please allow some time for your order to leave our facility.
Can I pick up my order at a Cheeks + Co location?
Yes you can! Just click the “pick up” option at checkout and we’ll have it here at the spa ready to pick up that same day if during business hours! Please make sure to select the correct spa location.
Where is Tidalshift made?
Our TidalShift serum is made in the United States.
Is Tidalshift vegan?
Tidalshift is vegan, cruelty free, and clean per our Cheeks + Co standards.
How much is shipping?
All orders over $50 (excluding taxes & discounts) ship for free.
All orders under $50 (excluding taxes & discounts) ship for a flat rate of $5.00.
Will I pay taxes on my order?
Taxes are charged at the time of purchase, and are applied based on your shipping location (state + county). Due to their nature, taxes vary depending on where we are shipping your order, and you will be able to see them before completing your order online.
Do you ship internationally?
At this time, we are only able to ship to areas inside of the United States. We hope to introduce international shipping soon.
What is your return policy?
All unused products are available for a full refund within 60 days of purchase. Please email smile@cheeks.co with your order number and reason for return and someone will be in touch with instructions.
Please do not send your order back without prior approval or we cannot accept your return.
Where will my order ship from?
All orders are shipped from our warehouse in Southern California, or one of our spa locations in Southern California.