Shipping & Returns

Shipping

US Orders

All US orders ship via USPS or UPS from our facial spa in Pasadena within one business day. All orders over $50 (before taxes) ship for free. No coupon code required. All orders below $50 (before taxes) ship for a flat rate of $5.00. 

INTL Orders

We now ship internationally! All INTL orders are shipped Delivered Duty Unpaid (DDU) -- customers are responsible import duties and taxes accrued upon receipt of package. INTL orders are final sale and cannot be returned. International orders ship via DHL from our studio in Pasadena. Shipping and handling charges are calculated at checkout. 

Store Pickup

If you live in the Pasadena area, we also offer free store pickup. Select 'Pickup' at checkout, and once your order is complete, email smile@cheeks.co with your order number and the date/time requested for pickup and we'll have your order ready for you! 

Returns

We are happy to accept returns on unused items (INTL orders excluded) within 30 days of purchase, for a full refund or exchange, minus original shipping fees if applicable. Buyer is responsible for return shipping fees. You are also welcome, upon approval, to drop your return off at the Cheeks & Co Facial studio in Pasadena. During COVID-19 closures, an appointment is required. 

Please email smile@cheeks.co with your order number and we will issue a return authorization and provide details for the return.